Customer service questions should be directed to firstname.lastname@example.org.
Please reference your name, phone number, and order number.
Emails are answered during normal business hours (8:30 – 5:30 EST) and usually by the end of the first business day after receipt.
Please note that you will receive an order confirmation to your email address after placing your order. If for any reason you do not receive an order confirmation, please email email@example.com and let us know that you did not receive confirmation.
We will research your order and confirm receipt within one business day.
Shipping options may vary depending on the delivery restrictions to your country. Not all shipping methods may be available. Exact shipping rates (which may include handling charges) are unknown until you proceed through the checkout process. Total shipping charges are calculated based on the size of your package and the total weight of all the items in your order. Shipping charges are added to your order after the order has been packaged.
Troyer Race Cars provides the options for UPS Next Day, UPS Second Day, UPS Three Day or UPS Ground shipping. United Parcel Service does not deliver packages on weekends or holidays. Same Day Shipping is generally available on orders placed by 12p.m. EST Monday - Friday, if the product is in stock at the time the order is received. No shipping is done on Saturday or Sunday. Note: Due to shipper restrictions we cannot deliver to P.O. Boxes. All Shipments are subject to stock availability.
In the event a product is listed at an incorrect price due to a system error, typographical error or error in pricing information received from the manufacturers, Troyer Race Cars shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Troyer Race Cars shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Troyer Race Cars shall issue a credit to your credit card account in the amount of the incorrect price.
Please contact firstname.lastname@example.org or call (585)352-5590 for assistance. Merchandise to be returned must be in the condition received. Returns must be received within 30 days from the date of order. You must include a copy of your order confirmation when returning or exchanging merchandise. Return freight is the responsibility of the consumer. Return freight will be reimbursed after receipt of product if due to defective product only.
THE RETURN ADDRESS IS:
Troyer Race Cars
4555 Lyell Road,
Rochester, NY 14606
You will be notified via email when return has been received and a credit or exchange has been processed.
Shipping is not refundable. Please note that it is possible that your exchange item may be out of stock by the time your return is received.
If your exchange is out of stock or on back order, a refund or store credit may be issued.